Support
The Support panel provides an AI chat assistant, the iPool Suite help site and guided tours. It is opened from the Top Bar by clicking the question-mark icon (Support button). The panel is available only when a valid license is active (or in web mode).
Opening Support
Click the question-mark icon (Support) in the Top Bar. The panel opens near the top-right corner of the application window. Close it with ×, by pressing Escape, or by clicking outside it.
The panel has three tabs: Ask AI, Help Site and Guided Tours.
Ask AI Tab
Ask AI is available in the desktop app only. In web mode, the tab shows a message that AI support chat is not available in the web viewer.
A free-text input field lets you type questions and receive AI-generated responses. Press Enter to send a message; press Shift+Enter to add a new line within a message. Responses are rendered with markdown formatting (bold, italic, code blocks, lists, headers, links).
A New chat button resets the conversation. The conversation stays when you close and reopen the panel during the same session.
When a conversation gets long, a message suggests starting a new chat. A message that fails to send can be retried with Retry.
Help Site Tab
Click Open Help Site to open the iPool Suite documentation in a separate window. F1 opens it from anywhere in the Suite. Quick links below the button go straight to Getting started, Scenario Studio and Dashboard viewers.
| Mode | Behaviour |
|---|---|
| Desktop app | Opens a separate window showing the documentation site. The window requires a valid session — if your session has expired, you will see a sign-in prompt. |
| Web mode | Opens the documentation in a new browser tab. |
Guided Tours Tab
Lists short step-by-step tours that point at the real buttons on screen. Click Start next to a tour to begin it. A tour that needs a particular viewer tells you what to open first. The same tours can be started from Settings → Dashboard → Guided tours.
Contact Information
Email support@ienergyglobal.com.au. Please include your iPool Suite version (Settings → About iPool) and, for a converted batch file, its _converted_report.txt.